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Technology Tips & Help
Choose a quick fix or find help with your device, course tools, and software.
Web links open in a new tab.
A page is stuck
Refresh it. Then try another browser or clear its cache and cookies.
Check your browser (opens in a new tab)I need to record
Find Video Studio, PC, Mac, and phone tips in one place.
Open the recording guide (opens in a new tab)More tools and quick fixes
Submit a Google Doc or Slides file
Download a Word, PDF, or PowerPoint copy and upload the file instead of pasting a sharing link.
Google files to Blackboard: download and submit (opens in a new tab)
My test requires Respondus LockDown Browser
Check setup before test day and use a practice quiz when available.
Clear cache or allow pop-ups in another browser
Clearing cookies may sign you out of a website and prompt you for MFA again. After changing a setting, close and reopen the browser before retrying.
- Clear Chrome browsing data (opens in a new tab)
- Clear Edge browsing data (opens in a new tab) or allow Edge pop-ups (opens in a new tab)
- Clear Firefox site data (opens in a new tab) or allow Firefox pop-ups (opens in a new tab)
- Clear Safari site data (opens in a new tab) or allow Safari pop-ups (opens in a new tab)
Find textbooks and course materials
Have your class schedule handy. Match the term, course, and exact section when looking up materials. Books and access codes may vary by instructor—even two REL 130 sections may use different materials. Check your syllabus and instructor’s directions before purchasing.
Publisher assignment or ebook trouble
Follow your instructor’s setup directions and start from the publisher link in your Blackboard course. For technical trouble, choose your publisher below. Save any support case number and tell your instructor if a deadline is affected.
Phone or software questions
If a tool does not work in the Blackboard app, try a supported browser. For Office, sign in to your KCTCS Office account (opens in a new tab) to see available apps and installation options for your device.
My course uses Padlet
Add a post, change it, and know what to share.
Microsoft 365 (Office) tutorials
Need help using Word, Excel, PowerPoint, or other Office apps?
Microsoft 365 (Office) help and tutorials (opens in a new tab)
Suggest an addition or correction: email Stephanie Self.
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